At Hot63, we take your privacy seriously — and that's not just something we say to sound good. Your trust is the backbone of everything we do. This Privacy Policy explains exactly what personal data we collect from players on hot63.best, how we use it, who we share it with, and what rights you have over it. If you've got questions after reading through, you can always reach us at support@hot63.best.
This policy applies to all users who access Hot63's website, mobile experience, games, promotions, and any services connected to hot63.best. By registering an account or using any part of our platform, you agree to the terms described here. If you don't agree, please refrain from using our site.
1. Information We Collect
Hot63 collects different types of information depending on how you interact with us. Here's a breakdown of what we gather and why:
Personal Identification Data
- Full name, date of birth, and nationality
- Government-issued ID details (for identity verification)
- Email address and mobile number (used for account management and alerts)
- Residential address in the Philippines
Financial Information
- GCash, Maya, or other e-wallet account references used for deposits and withdrawals
- BDO, BPI, UnionBank, or other bank account details provided for PESONet/InstaPay transfers
- Visa or Mastercard details for card-based transactions (processed through encrypted payment gateways — we never store full card numbers)
- Transaction history including deposit amounts, withdrawal requests, and bonus claims
Device and Usage Data
- IP address and approximate location (to comply with Philippine regulations)
- Device type, operating system, and browser version
- Pages visited, games played, session duration, and click patterns on hot63.best
- Cookies and similar tracking technologies (more on this below)
Communications Data
- Messages sent to our customer support team
- Feedback submitted through surveys or contact forms
- Email and SMS records related to promotions or account notifications
2. How We Use Your Information
We use your data for specific, legitimate purposes — and only for those purposes. Hot63's privacy practices are designed to keep your information working for you, not against you. Here's what we do with the data we collect:
- Account setup and management: To create your player account, verify your identity, and keep your profile up to date.
- Payment processing: To facilitate secure deposits and withdrawals via GCash, Maya, GrabPay, Coins.ph, InstaPay, PESONet, and card payments.
- Regulatory compliance: Hot63 operates under applicable Philippine laws and gaming regulations. We may need to verify your identity and monitor transactions to comply with Anti-Money Laundering (AML) requirements.
- Responsible gaming: We use gaming activity data to identify players who may need support, enforce self-exclusion requests, and promote healthy playing habits.
- Customer support: To respond to your queries, resolve disputes, and improve our service quality.
- Promotions and marketing: To send you relevant bonus offers, Hot63 event announcements, and updates — but only if you've opted in. You can unsubscribe at any time.
- Platform improvement: Aggregated, anonymised usage data helps us enhance Hot63's games, features, and overall user experience.
- Fraud prevention and security: To detect unusual account activity, prevent unauthorised access, and protect the integrity of our platform.
We do not sell your personal data to third parties. Hot63 only shares your information in specific circumstances outlined in this privacy policy.
3. When We Share Your Data
Hot63 limits data sharing strictly to what is necessary. We may share your information with the following categories of recipients:
- Payment processors: E-wallet providers (GCash, Maya, GrabPay, Coins.ph) and banking partners process transactions on our behalf. They receive only the data needed to complete your payment securely.
- Identity verification providers: Third-party KYC (Know Your Customer) services help us verify your identity as required by Philippine regulations. These providers are contractually bound to protect your data.
- Game software providers: Partners like JILI and other game studios may receive limited technical data (like your user ID) to deliver the gaming experience. They do not receive your full personal profile.
- Regulators and law enforcement: If required by Philippine law, court order, or competent authority, we may disclose your information. This is not optional for us — it's a legal obligation.
- IT and infrastructure providers: Cloud hosting and cybersecurity service providers who support Hot63's platform operations. All partners sign data protection agreements.
We do not share your personal data with advertisers, data brokers, or any unrelated third party. Full stop.
4. Cookies and Tracking
Hot63 uses cookies and similar technologies to improve your experience on our site. Cookies are small text files stored on your device that help us remember your preferences, keep your session active, and understand how you use hot63.best.
We use the following types of cookies:
- Essential cookies: Required for the site to work properly — things like staying logged in and keeping your session secure. You can't opt out of these.
- Analytics cookies: Help us understand site traffic and player behaviour in aggregate form (e.g., which games are most popular, what pages get the most visits).
- Preference cookies: Remember your settings, like language preferences or recently played games.
- Marketing cookies: Used to show you relevant Hot63 promotions. These can be disabled through your browser settings or our cookie consent panel.
Most browsers let you control or delete cookies at any time. Note that disabling essential cookies may affect how some features on Hot63 work.
5. Data Retention and Security
We keep your personal data only for as long as it is necessary for the purposes described in this policy, or as required by Philippine law. Typically, this means:
- Active account data is retained while your account is open
- After account closure, we retain records for a minimum of five (5) years to comply with AML and gaming regulations
- Marketing preferences are updated immediately upon opt-out
Hot63 uses industry-standard security measures to protect your data:
- SSL/TLS encryption across all data transmission on hot63.best
- Secure, access-controlled servers with regular security audits
- Two-factor authentication (2FA) options for player accounts
- Regular staff training on data handling and privacy best practices
While no system is 100% immune to risk, Hot63 takes every reasonable step to keep your data safe. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
6. Your Rights as a Player
You have real rights over your personal data — and Hot63 respects every single one. Here's what you're entitled to:
- Access: You can request a copy of the personal data Hot63 holds about you at any time.
- Correction: If any of your data is inaccurate or outdated, you can ask us to fix it. Just reach out through your account settings or contact support.
- Deletion: You can request that we delete your personal data, subject to any legal retention obligations we have.
- Restriction: You can ask us to limit how we process your data in certain circumstances.
- Portability: You can request your data in a structured, machine-readable format where technically feasible.
- Opt-out of marketing: You can unsubscribe from Hot63 promotional communications at any time via the unsubscribe link in any email, or by contacting us directly.
- Responsible gaming tools: You can request self-exclusion, deposit limits, or account cooling-off periods under our Responsible Gaming framework.
To exercise any of these rights, email us at support@hot63.best with your full name and registered email address. We'll respond within a reasonable time frame as required by law.
7. Minors and Age Verification
Hot63 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. All new registrations go through an age verification process. If we discover that a minor has registered an account, we will immediately suspend that account and delete all associated data.
If you believe a minor has registered on Hot63, please contact us at support@hot63.best right away.
8. Updates to This Policy
Hot63 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we'll notify you via email or a prominent notice on hot63.best. The "Last Updated" date at the top of this page always reflects the current version.
We encourage you to review this policy periodically so you're always in the know. Continued use of Hot63 after changes are posted constitutes your acceptance of the updated policy.
9. Contact Us
Got questions? We're here. You can reach the Hot63 privacy team at:
- Email: support@hot63.best
- Website: hot63.best
For concerns about responsible gaming, visit our Responsible Gaming page. For full terms of use, see our Terms and Conditions.
